In today’s fast-paced “always on” world, live chat on your business website is essential. At ChatLead, we use the latest cutting-edge chat technology to guide your customers through the first steps of doing business with you. ChatLead is more than just software and a widget. Our live chat software and managed chat support service keeps getting better, and the people behind it are continually learning how to better deliver the best chat service available.
Getting people to visit your website is only the beginning. Converting those website visits into sales is challenging due to the “get it now” mentality of consumers. At ChatLead we’ve perfected the art of generating high-quality leads for your business by staying ahead of emerging trends in consumer communication preferences. Our data-driven, non-stop testing helps us improve and enhance the software to give your website the best opportunity to turn website visitors into real, qualified leads.
A big difference between the way ChatLead handles online chat and how others do it is that our strategy is all about acquiring new leads rather than recycling existing contact information. Our proactive system helps you to engage with visitors who would not normally reach out to you through other means. ChatLead brings your website to life and makes a connection with visitors before they leave your website.
People no longer limit their shopping and research to normal business hours. With ChatLead, you can have live operators available to work with your customers at any time of day or night. For customers, the choice between you and your competitors comes down to availability – who has the right answers right now. People who engage in online chats want information now and are more likely to become a quick sale. You only get one chance to make a first impression.
The number one priority of live chat should be to help your site’s visitors get the information they need. People starting a conversation often need an answer to simple questions like “where can I go for service?” Questions often come in late at night or early in the morning when there is nobody there to answer the phone. ChatLead enables you to provide excellent customer service at any time of day – whether they want to know the details about a product, or if they just want to know what time you open.