ChatLead Proactive Chat Software
ChatLead’s proactive live chat software gives operators everything they need to keep your website’s visitors informed.
Having the best technology is important, but we also make sure that it’s intuitive and easy to use. From direct integration with your inventory to co-browsing with your visitors, we have made the software easy to use no matter how tech-savvy the user is.
The key to the success of our software is that we’re always improving it. With 28 full-time engineers and developers, we’re able to stay ahead in the constantly evolving online world. That is how we are able to keep our clients on the cutting edge.
What separates ChatLead from the other live chat providers:
Intuitive Software that’s Ready to Go
Our software can be implemented quickly on your website. Once you sign up, you’ll plug in information about your business that will automatically populate the scripts available on the chat interface. It does this intuitively – no need to plug information into the script. ChatLead takes the information and puts it where it needs to be within the chat interface. It takes only minutes to be up and running with amazing chat software on your website.
Proactive Behavioral Engagement
The way that people reach your website and even what pages they visit helps to determine how ChatLead software proactively engages with them. Based on this behavioral data we can address website visitors with the right message that is most likely to encourage them to contact you. This type of behavioral targeting brings a personalized feel to your site’s user experience that separates your business from your competitors.
One of the main reasons website visitors use live chat is because they want information quickly. Maybe they are not quite ready to pick up the phone and call, but they have questions that simply cannot wait. The software gives chat operators instant access to the information your website visitors want, allowing them to answer questions in real time. ChatLead streamlines the buying experience.
Enhanced Mobile Interface
You won’t always be at your desk when a message comes in, which is why our mobile interface is the best in the industry, allowing you full functionality no matter where you are. From he customer’s perspective, the experience is even better. ChatLead pioneered the mobile chat interface and we’re constantly improving it to match every device, operating system, screen size, and mobile website type so that your customers can chat with your business when they’re on the go… even if they’re at your competitor’s store at the time!
Accurate Geo-IP Data
Location-based data can help determine where your customers are from and how to better interact with them. Everyone is using this type of data – but not everyone is using the most up-to-date information available. Our use of MaxMind gives us an advantage because the data is the most accurate available. We do not use outdated information like most chat providers. Our regular update schedule means actionable data about your customers that you can trust.
Advanced Security and Privacy Protocols
People are wisely cautious of any form of communications that do not appear to be secure. ChatLead utilizes the most advanced security and privacy controls on our software to ensure that your website visitors can feel at ease to communicate through ChatLead. We then separate all visitor information into individual databases per subscriber. This account isolation keeps your data completely secure, and separate from anyone else on the platform.
Instant Two-Way Language Translation
With ChatLead software, your business is multi-lingual! Our interface translates dozens of languages instantly. This happens in both directions; if they are typing in Spanish, it will translate it into English. Then, when you reply in English, it will translate back to them in Spanish. Our software is so intuitive that they could even switch languages in the middle of the chat and our software will make the appropriate adjustments.
Other features of ChatLead software:
- Visitor Browsing Control: Don’t just link to the pages where you hope your website visitors will go. With ChatLead, you can to take them directly to the page.
- Smart-Form Integration: Our software will recognize lead information such as phone number and email address, and plug it directly into the lead form that goes into your CRM.
- Departmental Parsing: Whether they’re chatting with you about sales, or service, the leads can be sent to the appropriate department.
- Visitor Chat Preview: See what your visitors are typing while they’re typing it to get a head start.
- All-Mobile Interface: It doesn’t matter if you have a traditional mobile site, an adaptive mobile, or a responsive site. Our software works with all of them.
- ROI-BOT Integration: Our leads and information can be accessed directly by ROI-BOT, a third-party analytics analysis system by PCG Digital Marketing.
- Proper CRM Transcript: It is hard to describe how difficult can be to read transcripts as they come into your CRM unless you’ve actually had to do it. No line breaks. One long paragraph. Very unpleasant. With ChatLead, we plug it into your CRM in a format that you can easily read and cross-reference.