Live Chat Support Service
“Support” means many things to ChatLead. Our top priority is to support our clients by serving their website visitors with the utmost professionalism and helpfulness. We also know that each of our clients has unique needs that require different levels of involvement from us. That is why our live chat support service can be fully managed at all times, or can act as a backup to be there when your team is unavailable.
The most important thing that we support is the success of your business’ website. From training to thoroughly tested scripts, everything we do is designed to convert your website’s visitors to actionable leads. There are many services out there that try to do this, but only ChatLead has the experience and focus to make live chat on your website as productive as possible.
What separates ChatLead from the other live chat providers:
Professionals Who Take Chat “Personally”
Every managed chat service tries to get leads, but only ChatLead keeps our operators’ goals perfectly aligned with your business’ goals. We have implemented a bonus structure that rewards our team for successes in both lead generation as well as customer service. Operators must maintain exceptional support numbers while engaging in a high percentage of chats that convert into sales leads. Our support staff’s average tenure is over three years.
Constantly Improving Lead-Generating Scripts
There’s a key to success with online chat that few chat providers are able to recognize. Some believe that natural, “on the fly” conversations work best. Others put the chat communications in the hands of seasoned sales professionals. The challenge with both of these options is that the numbers just do not compare to our thoroughly researched and tested responses to the real questions that website visitors ask.
It’s not a function of feeling. It’s a function of science.
Let us show you how our ever-evolving scripts improve customer service and increase lead-generation.
Complete Live Chat Management or Backup Coverage 24/7
You never want your chat service to be offline. If you are currently relying on chat operators who cannot be there at all times, or if you’re using a chat service that turns off after-hours, we highly recommend switching to an “always on” system to maximize efficiency and to always be available when your customers are online. Many people do their research late at night or before leaving for work in the morning, which means that chat is often the only option they have to communicate with you in real time. Slow or offline chat reduces the number of leads. It also denies your visitors the excellent customer service they expect and deserve.
Constant Training Means More and Better Leads
Generating leads through website chat is relatively easy. Most chat providers go straight for the lead the moment any question is asked. Even if a website visitor asks something simple, many chat operators aggressively push for contact information. If the visitor gives them the information, they count it as a lead that they generated – even if the visitor isn’t really interested in buying.
ChatLead gets higher quality leads by answering questions and establishing trust before gathering information. Our staff is trained to recognize conversation paths and assist your visitors while gathering the contact information of those who are really interested.
More leads. Better leads.
Other features offered through our chat support services:
- Customized to promote your message: There’s a big difference between “standing out from the crowd” and “sticking out like a sore thumb”. Our proactive chat will convey the right message and fit in seamlessly on your website.
- Developed and improved by internet marketing professionals: Everything from our scripts to the testing of photos & names is designed and continuously improved upon by people who have worked at a variety of businesses. Our collective experience makes a huge difference.
- Flexibility: We will work with you to determine what level of support is best for you. Whether you need a fully managed chat solution, or just need ChatLead to fill the gaps when personnel are not available – we’ll work with you.